IMPACT offers the shared knowledge, tools and practices to strengthen the delivery of intentional, growth-focused therapeutic care—creating meaningful outcomes tailored to every layer of the care system.
Thriving children, young people & adults
IMPACT builds the awareness, skills, and resilient mindsets needed to strengthen:
Wellbeing, resilience and social-emotional learning (SEL) and self-regulation skills
Self-awareness
Capacity to navigate complexity
Ability to respond rather than react to stressors
Living with intention and values alignment
Problem-solving and goal-setting
Achieving what truly matters
Building positive relationships
Making a meaningful and lasting impact
Responsive care and relational support
IMPACT builds the shared language, knowledge, skills, and methods to:
Deliver trauma-informed, wellbeing-responsive caregiving and support as a way of thinking and being
Provide neuro-affirming, developmentally-responsive care
Understand child and family complexity and the underlying why of behaviour
Respond to child and family needs rather than react to surface behaviours
Intentionally grow child and family capacity in a personalised way
Offer intentional, moment-to-moment support, teaching and coaching conversations
Use side-by-side What–What–How® Growth Action Planning
Work side-by-side with children and families with shared intent
- Strengthen staff and team wellbeing, professional development, resilience and growth
Wellbeing and trauma responsive communities
IMPACT offers a common meta-cognitive competency system and flexible service suite to:
Operationalise a cohesive and integrated approach to delivering therapeutic care, in a manner that uplifts personalisation and growth
Deliver a child-centred, culturally informed, neuro-affirming and moment-to-moment trauma-responsive practice approach
Build wellbeing- and trauma-responsive care communities
Implement a systemic approach to intentionally responding to child complexity
Deliver an evidence-based practice culture
Break down silos between children, caregivers and the child protection system, fostering a culture of shared intent
Why Do Residential Care Programs Apply IMPACT?
Increased Levels of Child Complexity
- IMPACT provides the why behind child presentation and behaviour. It equips and empowers caregivers to apply intentional, tailored responses that address each child’s unique needs and context—whether shaped by trauma, culture, neurodivergence, development or other factors. This shifts practice from reacting to behaviour toward responding with awareness and intent.
Trauma-Responsive Practice as a Way of Thinking and Being
- Many therapeutic systems and training packages focus on providing caregivers principles and content to make trauma-informed content practical in action. IMPACT is different. In addition to content, IMPACT operationalises trauma-responsive practice as a way of thinking and being, or a set of meta-cognitive skills that can be embedded across all layers of the therapeutic community.
Personalising Trauma-Responsive and Neuro-Affirming Care Responses
- At the heart of IMPACT is personalisation. It provides the common language, knowledge base, meta-cognitive skills and methods (What-What-How®) for caregivers to develop personalised responses, based upon a child’s individual context, strengths and needs. This is made practical through caregiver co-designed Growth Action Planning. The result is a sustainable identity-affirming and growth-focused practice culture.
Strengthen Caregiver Collaboration (Shared Intent) and Reduce Burnout
- At the core of best-practice therapeutic care is collaboration—where children, caregivers and broader care community members work together in ‘shared intent’. Residential care environments can be complex challenging environments and strong collaboration is one of the most powerful protective factors against caregiver burnout and a key driver of collective wellbeing.
Suite of Scaffolded and Integrated Professional Development Activities
- Many residential care environments understand that to build collective capacity for trauma-responsive child-centred care, we need to move beyond just “training”, and implement holistic and integrated professional development that is embedded in practice. IMPACT offers a suite of professional development workshops, coaching modules, resources and factsheets that are integrated through shared language, knowledge, skills and methods. In other words, all IMPACT professional activities scaffold and build upon each other.
Our Offering to Residential Care Programs
We offer the IMPACT Program through a Four-Step Service Offering that meets children, caregivers, leaders and care communities at their unique starting point.
1. Taste Tester
Intent
For those new to the IMPACT Program, this entry-level step offers children, caregivers, leaders and care community members a flexible and accessible way to explore the core concepts of wellbeing science, trauma, intentional practice and human development.
Key Features
Free access to videos, blogs, fact sheets and resources.
Introductory, non-accredited online training.
2. Explorer
Intent
The Explorer Step is designed for caregivers and care communities who want a deeper understanding of the IMPACT Program—its language, intent, scope and the breadth of its practical application.
Key Features
This phase provides fee-for-service IMPACT Coaching Modules (60–90 minutes) and Specialist Workshops (3-hours), selected from a flexible menu of professional development learning options. Each session is tailored to the unique needs and context of the care community.
For care settings, a selection of topics include:
Understanding trauma and its impact.
- Disentangling trauma and neurodivergence.
- Child-centred practice and child-centred consequences.
Supporting and responding to children with complex needs.
Neurodivergence, ADHD and autism – from understanding to action.
Building shared intent with children, families and broader care community.
Responding rather than reacting.
Remaining grounded under pressure.
- Caregiver and practitioner wellbeing, burnout, compassion fatigue and vicarious trauma.
Supporting children who hurt others by growing self-regulation and empathy.
Attachment theory and attachment-responsive caregiving.
- Preventing and responding to self-harm and suicidal ideation.
- Transitioning into independent living.
3. Foundations
Intent
This step provides accreditation to the IMPACT Foundations level. It equips and empowers caregivers and the care community with the shared language, knowledge, skills and methods to:
- Deliver trauma-informed, wellbeing-responsive support as a way of thinking and being.
- Understand child presentation and complexity and the underlying why of behaviour.
- Respond to child needs rather than react to surface behaviours.
- Intentionally grow child capacity in a personalised way.
- Provide intentional, moment-to-moment trauma-informed care and coaching conversations.
- Apply side-by-side What-What-How® Growth Action Planning.
- Partner with children, social worker and the care community with shared intent.
Key Features
This step includes the following accredited IMPACT training and coaching modules (contextualised to school site), delivered over a 12-month implementation period:
- Co-designed implementation and positioning plan.
- 1-Day IMPACT Foundations: Introduction to Intentional Trauma-Responsive Practice for Therapeutic Residential Care.
- 90-minute coaching module: Grounded.
- 90-minute coaching module: Respond to Need.
- 90-minute coaching module: Growth Action Planning.
- 3-hour online self-paced workshop: Trauma-Responsive Practice as a Way of Thinking and Being.
Basic member access to the online IMPACT resource library is included.
4. Embedding
Intent
The Embedding Step offers a comprehensive, fully supported solution for therapeutic residential care programs to build a whole-of-program approach to:
- Operationalise a cohesive and integrated approach to delivering therapeutic care, in a manner that uplifts personalisation and growth.
- Deliver a child-centred, neuro-affirming and moment-to-moment trauma-responsive practice approach.
- Building wellbeing- and trauma-responsive care communities.
- Implementing a systemic approach to intentionally responding to child complexity.
- Fostering a collaborative culture among children, caregivers and the broader child protection community.
Key Features
This step is delivered over a 12–36 month implementation period through a co-designed partnership between LBI and the care community. Capacity building is guided by a seven-step evidence-based implementation strategy that has been refined, tested and evaluated across multiple contexts.
Programs or agencies participating in this step receive full access to the IMPACT Accreditation System and all core service features, including:
- Accredited IMPACT Training: – all site staff accredited to IMPACT Foundations (see previous step).
AI-activated embedding tools.
Resources and curriculum.
Specialist workshops and coaching modules.
Online Learning Management System.
All training, workshops, and resources are contextualised to the care community, with embedding supported through LBI-led implementation and/or clinical coaching, supported by a suite of embedding and deepening modules whose growth intent (or learning competencies) is co-designed with the program’s leadership team. This ensures practical, real-world application and depth.
Long-term sustainability is secured by accrediting local IMPACT Coaches and Trainers, empowering the care community to lead and extend the work independently. Programs also gain full member-level access to the IMPACT online resource library.
Community Partner Stories
Across Therapeutic Residential Care
Further Information
If you are interested in learning how IMPACT can deliver meaningful outcomes across your therapeutic residential care or child protection community, please contact Ivan Raymond on ivan.raymond@lbi.org.au.