IMPACT offers the shared knowledge, tools and practices to break down interagency silos, builds ‘shared intent’ across people and organisations, and delivers mental health and wellbeing outcomes tailored to every layer of a community.
Thriving adults, young people & children
IMPACT builds the awareness, skills and resilient mindsets needed to strengthen:
Wellbeing, resilience and social-emotional learning (SEL)
Self-awareness
Capacity to navigate complexity
Ability to respond rather than react to stressors
Living with intention and values alignment
Problem-solving and goal-setting
Achieving what truly matters
Building positive relationships
Making a meaningful and lasting impact
Responsive care and relational support
IMPACT builds the shared language, knowledge, skills and methods to:
Deliver trauma-informed, wellbeing-responsive care and support as a way of thinking and being
Provide neuro-affirming, developmentally-responsive care
Understand human complexity and the underlying why of behaviour
Respond to client (child, youth and adult) needs rather than react to surface behaviours
Intentionally grow client wellbeing capacity in a personalised way
Offer intentional, moment-to-moment support, teaching and coaching conversations
Use side-by-side What-What-How® Growth Action Planning
Work side-by-side with all community members with shared intent
Wellbeing and trauma responsive communities
IMPACT offers a common meta-cognitive competency system and flexible service suite to:
Grow individual and collective thriving, wellbeing and resilience
Build wellbeing- and trauma-responsive care communities
Embed shared language, knowledge, skills and methods to strengthen existing community mental health and wellbeing initiatives
Provide a systemic method to intentionally respond to individual and collective complexity
Deliver a shared evidence-based practice culture
Break down interagency silos and build a culture of shared intent
Why Do Communities Apply IMPACT to Build Community Wellbeing?
Responding to Complex Mental Health Challenges With Intent
- IMPACT helps communities understand the why behind mental health, behavioural and wellbeing challenges. It equips families, practitioners and agencies with practical, trauma-informed tools that meet each person’s unique needs—whether shaped by trauma, neurodivergence or ongoing life stressors. This moves practice from reacting to behaviour toward responding with empathy, awareness and purpose. Importantly, IMPACT recognises that there are no quick fixes for complex issues like mental health, family violence or chronic stress—real change comes from sustained, intentional action across the whole community. This shifts practice from reacting to behaviour toward responding with awareness and intent.
Building Sustainable and Locally Led Communities of Practice
- A trauma- and wellbeing-responsive community is sustainable. This means it continues to grow and adapt long after a program, facilitator or workshop ends. IMPACT achieves this by equipping local people—those already embedded and influential in their communities—with the tools, knowledge and confidence to lead ongoing change. These local champions become the drivers of growth and wellbeing, ensuring that the community can continue to respond to new challenges with skill, strength and shared purpose.
Strengthening Collaboration and Shared Intent Across Services
- Across many regions, agencies and individuals are doing great work—but often in silos. IMPACT helps break down these barriers by fostering shared intent and collaboration between people, services and sectors. It creates practical ways for organisations to connect their efforts, align goals and build collective responses to complex community challenges. This unified approach strengthens outcomes, enhances wellbeing, and reduces the strain that often leads to caregiver and practitioner burnout.
Growing Capacity Through Connected Ongoing Development
- IMPACT provides a suite of scaffolded professional development opportunities—workshops, coaching and communities of practice—that build capability over time. Each element connects through shared language, methods and practical tools, helping participants grow individually and collectively. This creates a community that learns together, supports one another and sustains wellbeing-focused practice long after external support concludes.
Our Offering to Communities
We offer the IMPACT Program through a Four-Step Service Offering that meets children, adults, families, support workers and communities at their unique starting point.
1. Taste Tester
Intent
For those new to the IMPACT Program, this entry-level step offers children, adults, families, support workers and care community members a flexible and accessible way to explore the core concepts of wellbeing science, trauma, intentional practice and human development.
Key Features
Free access to videos, blogs, fact sheets and resources.
Introductory, non-accredited online training.
2. Explorer
Intent
The Explorer Step is designed for adults, families, support workers, practitioners and leaders who want a deeper understanding of the IMPACT Program—its language, intent, scope and the breadth of its practical application.
Key Features
This phase provides fee-for-service IMPACT Coaching Modules (60–90 minutes) and Specialist Workshops (3-hours), selected from a flexible menu of professional development learning options. Each session is tailored to the unique needs and context of the community.
For community settings, a selection of topics include:
Understanding trauma and its impact.
- Disentangling trauma and neurodivergence.
- Client-centred practice and child-centred consequences.
Supporting and responding to children with complex needs.
Neurodivergence and autism – from understanding to action.
Building shared intent with children, adults, families and broader care community.
Responding rather than reacting.
Remaining grounded under pressure.
- Preventing and responding to supporting adult wellbeing, burnout, compassion fatigue and vicarious trauma.
Supporting children who hurt others by growing self-regulation and empathy.
Attachment theory and attachment-responsive support.
- Preventing and responding to self-harm and suicidal ideation.
3. Foundations
Intent
This step provides accreditation to the IMPACT Foundations level. It equips and empowers adults, families, teachers, support workers and practitioners with a shared language, knowledge, skills and methods to:
- Deliver trauma-informed, wellbeing-responsive support as a way of thinking and being.
- Understand human complexity and the underlying why of behaviour.
- Respond to child and family needs rather than react to surface behaviours.
- Intentionally grow wellbeing capacity in a personalised way.
- Provide intentional, moment-to-moment support, care and coaching conversations.
- Apply side-by-side What-What-How® Growth Action Planning.
- Partner with children, families, adults, support workers and the broader care community with shared intent.
Key Features
This step includes the following accredited IMPACT training and coaching modules (contextualised to community), delivered over a 12-month implementation period:
- Co-designed implementation and positioning plan.
- 1-Day IMPACT Foundations: Introduction to IMPACT and Intentional Trauma-Responsive Practice.
- 90-minute coaching module: Grounded.
- 90-minute coaching module: Respond to Need.
- 90-minute coaching module: Growth Action Planning.
- 3-hour online self-paced workshop: Trauma-Responsive Practice as a Way of Thinking and Being.
Basic member access to the online IMPACT resource library is included.
4. Embedding
Intent
The Embedding Step offers a comprehensive, fully supported solution for teams, programs and communities seeking to build a whole-of-community approach to:
- Break down interagency silos and work together in shared intent.
- Building individual and collective wellbeing.
- Delivering a client-centred and trauma-responsive practice approach.
- Implementing a cohesive and evidence-based practice culture.
- Building wellbeing- and trauma-responsive care communities.
- Implementing a systemic approach to intentionally responding to individual and collective complexity.
Key Features
This step is delivered over a 12–36 month implementation period through a co-designed partnership between LBI and the community. Capacity building is guided by a seven-step evidence-based implementation strategy that has been refined, tested and evaluated across multiple contexts.
Programs or agencies participating in this step receive full access to the IMPACT Accreditation System and all core service features, including:
- Accredited IMPACT Training – all site staff accredited to IMPACT Foundations (see previous step).
AI-activated embedding tools.
Resources and curriculum.
Specialist workshops and coaching modules.
Online Learning Management System.
All training, workshops, and resources are contextualised to the support community, with embedding supported through LBI-led implementation and/or clinical coaching, supported by a suite of embedding and deepening modules whose growth intent (or learning competencies) is co-designed with the community. This ensures practical, real-world application and depth.
Long-term sustainability is secured by accrediting local IMPACT Coaches and Trainers, empowering the local community to lead and extend the work independently. Trainers and Coaches also gain full member-level access to the IMPACT online resource library.
The Bush Telegraph
LBI Led Community Mental Health Program for Regional Australia
The Bush Telegraph
A LBI Foundation are seeking community partners funders who would like to support us in this very important capacity building work.
Summary
The Bush Telegraph is a LBI-led community mental health program that works empowers regional communities to come together in ‘shared intent’, and deliver mental health and wellbeing outcomes tailored to every layer of the community.
Why is it Called The Bush Telegraph?
The Bush Telegraph equips community members who are embedded within the ‘bush’ with the shared language, knowledge, skills and methods to ‘telegraph’ the science of wellbeing, growth and trauma in a manner that makes a local difference.
Community Case Studies
Further Information
If you are interested in learning how IMPACT can deliver meaningful mental health and wellbeing outcomes across your community, please email info@lbi.org.au.